LEGAL NOTICE

 

Legal conditions of the website, reservation and online booking

 

1. CLIENT AND PARTICIPANT COMPANIES

These General Terms and Conditionsregulate the commercial relationship that arises between, on one side, the user or client, and on the other side, the company MASIA PLATJA MAR S.L. The full identification details are as follows:

MASIA PLATJA MAR S.L. (hereinafter, ‘HOTEL’), registered and located at 43880, Carrer Costa Daurada, 9, El Vendrell, Tarragona, CIF B05372073, registered in the Company Register of Tarragona in Volume 3253, Folio 1, Page no. 56961

E-mail for contacts: for any issue you can contact Hotel Platja Mar using e-mail address info@hotelplatjamar.com

 

2. GENERAL TERMS AND CONDITIONS OF THE WEBSITE

2.1 INTRODUCTION

The purpose of this document is to establish and regulate the rules of use and safeguarding of information of the website www.hotelplatjamar.com (hereinafter, ‘the Website’), the term ‘Website’ signifying all of the pages and contents owned by HOTEL which are accessed through the domain www.hotelplatjamar.com and its subdomains.

The owner of the Website is MASIA PLATJA MAR S.L.

Through the Website, HOTEL seeks to provide its clients with information about hotel, its services, room reservation, as well as any other service which at the time is deemed appropriate for properly achieving its corporate purpose.

By using the Website, you are considered a user of it (hereinafter, ‘the User’), which signifies that you fully and unreservedly accept all of the General Terms and Conditions published by HOTEL at the very moment you access the Website and should be aware of the importance of reading them every time you visit the Website.

 

2.2 USE OF HOTEL’S ONLINE RESERVATION SERVICES

2.2.1) Online reservation services.

The purpose of these services is the reservation of rooms and online payment if applicable. By using these services, the User is fully and unreservedly accepting all of the General Terms and Conditions contained in the latest published version and their validity.

2.2.2) Terms and conditions of contract: When using the service, the User will receive a confirmation email in which a reservation tracking number will be included. This email serves as proof of reservation and confirmation of acceptance.

2.2.3) Guarantee and cancellation policy: Reservations made through the Website will be guaranteed by means of the credit card entered by the User on the form. Failure to appear at check-in or late cancellation (deadline clearly stated on booking terms and conditions) will result in an automatic charge to the credit card of the amount corresponding to the first night, as well as the cancellation of the reservation, except in cases where the client has opted for a ‘Non-refundable offer’, in which case, failure to appear at check-in or cancellation after the deadline will result in the total forfeiture of the amount of the stay, which HOTEL is entitled to keep if it has already been paid, charge to the client’s debit/credit card or claim by any other valid means provided for by the law. To cancel a reservation, client can contact the establishment of destination by phone, email, or contact form provided at Website or booking confirmation letter.

 

2.3 USE OF SERVICES

The User undertakes to use all services in accordance with the law, morality, good practice and public order, as well as the provisions of these General Terms and Conditions. Consequently, the User is required to refrain from using the services for purposes that are illicit and/or contrary to the provisions of these General Terms and Conditions, that are harmful to the rights and/or interests of third parties or that, in any way, could damage the services, HOTEL and/or its reputation, or prevent its correct functioning or that of the services it offers or could offer in the future.

 

2.4 SCOPE OF THE WEBSITE. USER RESPONSIBILITY

Access to the Website is the sole responsibility of the User. Any risks derived from use of the Website shall be the User’s sole and exclusive responsibility. The following are not guaranteed by HOTEL: Website infallibility, availability, continuity, non-existence of deficiencies and security; Website content or information passing through it that is free from viruses or other harmful elements; security in the use that the User makes of the Website.

HOTEL shall accept no liability for any loss or damage that may arise from interference, omissions, interruptions, computer viruses, telephone faults or disconnections in the operation of this electronic system resulting from causes beyond the control of HOTEL; delays or lockouts in the use of this electronic system caused by deficiencies or overloads in its Data Processing Centre, telephone lines, Internet system or other electronic systems; or damage that may be caused by third parties as a result of unlawful intrusions beyond the control of HOTEL.

Mere access to the Website does not imply any commercial relationship between HOTEL and the User.

 

2.5 WEBSITE CONTENTS

HOTEL reserves the right to prevent or prohibit access to the Website to any Internet user who introduces any contents that are contrary to the law or immoral and to institute any legal action that it deems appropriate to prevent this type of behaviour.

 

2.6 CORRECT USE OF WEBSITE CONTENTS

All of the Website’s contents, including, but not limited to, text, graphics, logos, icons, images, audio clips, data and software collections and their compiling (intellectual property content) are the property of HOTEL.

 

2.7 INTELLECTUAL PROPERTY

The intellectual property rights over the work contained in the Website belong exclusively to HOTEL, unless different ownership is indicated. Any unauthorised reproduction, distribution, marketing or modification of such work constitutes an infringement of the intellectual property rights of HOTEL, or other rights holder, and may result in the instituting of any judicial or extrajudicial action to which it may be entitled in the exercising of such rights.

Furthermore, information that the User may access through the Website may be protected by intellectual or other rights. HOTEL shall under no circumstances accept liability for any infringements of such rights committed by the User.

 

2.8 APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions shall be governed by Spanish law, which shall also be applicable for any eventualities that are not provided for in terms of interpretation, validity and execution.

HOTEL and the User, expressly waiving any other jurisdiction, agree to be subject to the Courts of the city of Tarragona for the resolution of any disputes that may arise from the existence, interpretation or application of the General Terms and Conditions, except for cases in which the User has the status of a consumer or user in accordance with applicable laws and this clause shall not apply.

 

3. RESERVATION REQUIREMENTS AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF RESERVATION

Reservations through the Website can only be made by persons of legal age and with full natural capacity to act.  By making a reservation through the Website, you are expressly and unreservedly accepting these General Terms and Conditions.

HOTEL reserves the right to make any amendments that it deems appropriate to these General Terms and Conditions without prior notice. These amendments may be made through the company’s websites and shall be legally binding to all for the duration of their publication on the Website, except to clients who made reservations under the terms of the previous general terms and conditions, which shall remain applicable to them.

 

4. PRE-CONTRACT INFORMATION

Through the Website, you can make a reservation for tourist accommodation in the hotel. The reservation of accommodation is a contract which is signed electronically and generates certain rights and obligations for both the tourism establishment and you. The reservation and accommodation contract are subject to Spanish law and Catalonian regional legislation.

By making a reservation with HOTEL through its website, users or clients expressly declare their knowledge, understanding and acceptance of the general terms and conditions of use and reservation. Furthermore, users declare that they are of legal age and have the necessary legal capacity to access the websites of HOTEL and enter into a contract through them. The user accepts responsibility for confidentially and responsibly safeguarding his/her identity.

 

PAYMENT OF THE RESERVATION: In the case of an reservation designated as a ‘Non-refundable booking’, the full amount will be charged to the bank card indicated by client.
In the case of an reservation designated as a ‘Refundable booking’, the amount for 1^st night will be charged to the bank card indicated by. The rest amount should be paid at check-in.

 

CONFIRMATION OF THE RESERVATION: Once the reservation is made, the user will see the reservation confirmation on screen and can print it off as proof. The user will also be sent an email.

CANCELLATION OF THE RESERVATION: The ability to cancel depends on the type of reservation offer selected:

1) NON-REFUNDABLE OFFERS: If the reservation via the website is designated as a ‘Non-refundable offer’, cancellation will result in the total forfeiture of the amount of the stay, which HOTEL is entitled to keep if it has already been paid.

2) REFUNDABLEOFFERS: In the case of a reservation via the website designated as a ‘refundable offer’, the client can cancel the reservation without penalty, provided that the cancellation is made before the deadline clearly stated on booking terms and conditions. After the cancellation deadline, cancellation will result in the forfeiture of the amount of the 1^st night price which HOTEL is entitled to keep if it has already been paid.

If the Client failed to appear at until the end of the check-in date, the reservation is completely cancelled.

CANCELLING THE REMAINDER OF THE STAY: Once the stay has begun, the client is not able to get refund for any remaining days of the reservation.

NO RIGHT OF WITHDRAWAL: In accordance with Article 103(i) of the Consumers/Users Act (RDL 1/2007), the consumer/user’s right of withdrawal from this contract is not applicable.

 

5. Refund Policies

A refund will only be made in the case of errors attributable to Hotel and that would be the following cases:

When a charge higher than the charge corresponding to the type of room that the guest has reserved.

When the number of nights charged to the guest exceeds the number of nights the guest has stayed.

When in compliance with the Cancellation Policies of Hotel the guest is creditor to receive any refund.

All refunds are processed only by credit card refund method or bank transfer directly to client's bank account. No Cash refund.

Refunds may take up to 15 days before being reflected in the client’s statement. If not, please contact our accounting department to verify the status of your refund.

 

6. LANGUAGE OF THIS DOCUMENT AND THE CONTRACT:

nbsp;This document has been downloaded in the language detected on your Internet browsing program. If you wish to view it in another language you can change the website language by going to the box at the top right of the screen.

OFFICIAL COMPLAINTS FORMS: Available to the client at establishment are official complaints forms.

APPLICABLE LEGISLATION: The reservation and subsequent stay shall be governed by Spanish legislation in force in Catalonia.